Customer and Software Support Specialist

We are an international company with headquarters in Denmark and branches around the world. We have been operating in the market for more than fifty years (in the Czech Republic since 1990) as one of the world's leading water and environmental consulting companies. Our knowledge of water environments is second-to-none. It represents 50 years of dedicated research and real-life experience from more than 140 countries.

Right now, we are looking for a new colleague for our Customer Care team based in Prague (maternity leave cover). 

Do you have a combination of customer service attitude, attention to detail and a drive to connect with people in an English-speaking environment? Then we have a unique career opportunity for you in an international company, with a well-respected reputation, engaged in solving the world’s challenges in water environments.

Responsibilities and challenges

• Provide 1st level administrative sales and customer care support to our internal and external customers (B2B)
• Escalate 2nd level technical issues to the appropriate supporter, using the available roster
• Follow up on any technical issues or complaints, managing expectations for its resolution
• Coordinate & liaise across departments to guarantee stakeholders satisfaction
• Maintain customer information systems in accordance with company policies
• Contribute to the standardization and improvement of working processes
• No external incoming phone calls (we are not a call center)

Qualifications

• You have at least 1-2 years of experience in a customer service environment in an international company
• Must have a flexible approach and excellent interpersonal skills – the ability to work within a team is essential
• Self-motivated with ability to work without direct management control
• You are proficient in communicating in English (fluent English)
• You have good command of MS Office tools
• You have attention to detail and quality, you are structured
• You have a mindset of a continuous improvement approach to work
• Minimum of 1 year experience in a similar role is preferred
• Previous experience in software license management preferred

DHI offers

• 5 weeks holiday
• Engaging multicultural and international company dedicated to water management and environment
• Benefits like meal vouchers, company phone plan, possibility to work from home, ...
• Working in smaller group with personal touch
• Open and friendly environment

Office location: Prague, Czech Republic

Start date: as soon as possible

To apply for this position, you must have the right to work in Country without restrictions. We are unable to sponsor applicants for this position.