Global IT Support Specialist

DHI is a global foundation owned profit-for-purpose company dedicated to working on challenges within the fields of water, environment and sustainability. Within these fields, we provide a wide range of advisory, research, and digital services. At DHI, we are constantly looking for passionate and talented people who are eager to join our team. 

Currently, we are seeking a dedicated and technically skilled Global IT Support Specialist to join our team in Richmond, BC, Canada.

Key Responsibilities:

Provide 1st and 2nd level support via the DHI Service Desk, including:

• End-user support for Windows, Microsoft 365, and standard software applications.
• Hardware support for laptops, modeling machines, and mobile devices.
• Windows deployment and onboarding IT orientation for new hires.
• Scheduled Service Desk coverage.
• Collaborate with 3rd level support teams (Infrastructure and Network) on escalated issues.
• Assist the Customer Care team with technically rooted incidents.
• Support the Business Systems team with SharePoint and Microsoft 365 solutions.
• Manage user access and password provisioning for local systems.
• Handle IT equipment logistics: ordering, inventory, distribution, and warranty coordination.
• Provide IT support for both national and international engineering projects.
• Participate in team workshops and integration events.

Required Experience:

• Strong hands-on experience with IT hardware (laptops, smartphones, tablets, printers).
• Proficiency in configuring operating systems, networks, Wi-Fi, and AV equipment.
• Experience with software installation, updates, and user support.
• Solid knowledge of Microsoft 365 and collaboration tools.

Personal skills:

• Excellent communication skills in English.
• Proactive approach.
• Responsible attitude. 
• Good organization of own work.

What we offer:

• A job in a company that focuses on innovation and sustainability. Company is focused on solving environmental problems of our planet. You will be part of it.
• Opportunities to impact projects from idea to realization.
• A team of highly motivated colleagues all around the world.
• Professional and personal development. We empower our people. We ensure that they have the freedom to innovate and grow. 

Office location:

You will be based in our office in Richmond, BC, Canada.

How to apply:

• Please submit your application including CV via the relevant job posting on DHI’s website: http://www.dhigroup.com/careers 
• Deadline for application is 1st July 2025
• For further information please contact Linn Balle Reinemo at lbre@dhigroup.com